Shipping policy
At Pokestopbee Trading Cards Ltd, we aim to ensure all orders are carefully packaged and delivered safely to our customers.
Please read our Shipping & Delivery Policy before placing an order.
1. UK Delivery
We currently offer delivery to addresses within the United Kingdom only.
Unfortunately, we do not offer international shipping at this time.
All orders are dispatched using Royal Mail unless otherwise stated.
2. Shipping Costs
Our UK shipping rates are as follows:
|
Order Value |
Delivery Cost |
|
Under £40 |
£4.99 |
|
£40 and over |
FREE |
|
Click & Collect |
FREE |
Shipping charges are calculated automatically at checkout.
3. Delivery Services
We use the following Royal Mail services depending on the value of your order:
Orders up to £75 – Royal Mail Tracked 48
- Fully tracked delivery.
- Estimated delivery within 2–3 working days after dispatch.
- Tracking information provided where available.
Orders over £75 – Royal Mail Special Delivery Guaranteed by 1pm
- Fully tracked delivery.
- Signature required upon delivery.
- Next working day delivery guarantee after dispatch, subject to Royal Mail's terms, acceptance cut-off times and postcode restrictions.
Delivery times are calculated from the date of dispatch, not the date the order is placed.
4. Order Processing & Dispatch
We aim to process and dispatch orders as quickly as possible.
Orders are prepared during our normal business operating days.
Orders placed during weekends, bank holidays or particularly busy periods may take longer to process.
Customers will receive confirmation when their order has been dispatched.
Any applicable dispatch estimates will be communicated during checkout or in your order confirmation.
5. Packaging
We take care when packaging Pokémon trading cards to minimise the risk of damage during transit.
Individual cards are securely protected using suitable card packaging, such as protective sleeves, card supports and appropriately sized envelopes.
Graded cards and sealed products are packaged appropriately for their size and value.
6. Free Click & Collect
We offer FREE Click & Collect from our physical shop in Battle, East Sussex.
Customers can select Click & Collect during checkout.
We aim to prepare collection orders within 24 hours during our normal business operating days.
Customers will receive notification when their order is ready for collection.
Please wait until you have received your collection confirmation before visiting the shop.
Customers may be asked to provide their order confirmation when collecting.
7. Delivery Delays
Although we aim to dispatch orders promptly, delivery delays may occasionally occur due to circumstances outside our control, including Royal Mail disruptions, severe weather and busy seasonal periods.
Royal Mail Tracked 48 delivery times are estimates and are not guaranteed.
If your order is delayed, please contact us so we can investigate.
We will comply with our obligations under applicable UK consumer law, including the customer's rights relating to late delivery.
Unless a different delivery period has been agreed, goods must normally be delivered without undue delay and within 30 days of the contract being made.
8. Lost or Missing Parcels
If your order has not arrived, please contact us with your order number.
We will investigate the delivery with Royal Mail and work towards an appropriate resolution.
Where goods are lost in transit before delivery to the customer, we will fulfil our legal obligations, including providing a replacement or refund where appropriate.
Customers are not required to resolve a missing delivery directly with Royal Mail before contacting us.
9. Incorrect Delivery Information
Customers are responsible for providing accurate delivery information at checkout.
Please contact us as soon as possible if you notice an error in your delivery address.
If an order has not yet been dispatched, we will do our best to update the delivery details.
Once an order has been dispatched, we may be unable to amend the delivery address.
Any issues resulting from incorrect information will be assessed individually, in accordance with applicable consumer law.
10. Damaged Deliveries
If your order arrives damaged, please contact us as soon as possible.
Where possible, please provide photographs of the packaging and affected items to help us investigate.
We will work with you to resolve the issue in accordance with our Returns & Refunds Policy and applicable consumer law.
11. Returns
For information regarding cancellations, returns and refunds, please refer to our Returns & Refunds Policy available on our website.
12. Contact Information
For questions regarding shipping, delivery or collection, please contact:
Pokestopbee Trading Cards Ltd
Email: contact@pokestopbee.co.uk
Collection Address: Pokestopbee, 9 Old Ladies Court, Battle, East Sussex, TN33 0AH
We aim to respond to customer enquiries as promptly as possible.
13. Consumer Rights
Nothing in this Shipping & Delivery Policy excludes or limits your statutory rights under applicable UK consumer law.